INTERNATIONAL SHIPPING INFORMATION - Page 2
Continued from Page 1
Important Note: There is a high incidence of packages to some international destinations being returned to us undelivered. This occurs most often on packages to the UK and Canada, but can happen anywhere. This seems to be from mail carriers not delivering it and failing to notify the addressee that it is at the post office. We highly recommend keeping in touch with your local post office and your mail carrier beginning on the 10th day after placing your order if you are expecting a package.
Important Please Read!
Unclaimed Packages: Many packages get returned to us each year because they were unclaimed. The shipping cost on packages returned from the post office because they were unclaimed is not refundable and if you wish to have them shipped again they will incur a second shipping charge. Most countries postal services will only hold unclaimed packages for a few days so it is essential to keep in touch with your local post office once 10 days has passed from the time you placed your order.
For international packages the postal service is the most economical in most cases. Our main dislikes of shipping via postal service are their sub standard tracking system and lack of delivery guarantees. In spite of this, the postal service is the least expensive option for most international shipments. Note that the US Postal Service transports these to your country's customs office. After customs, the package passes over to your nation's postal service.
Tracking - Be aware that the postal service offers electronic tracking only on select (higher priced) shipping methods such as Express services. No form of electronic tracking at all is available for most postal services. If you are on a time frame and being able to track shipments is important - consider providing us with a courier service account. Priority mail only supplies a delivery confirmation number and this can generally only be used to find out if the package has been delivered to your customs office, not to track it. Please do not shrug this off - do not expect postal shipments to be trackable or even to have any form of unique ID number.
Delivery Guarantee - You may find this hard to believe but there is None, Zero, Nada, etc... for most services (and I have my doubts about the others). Reading the fine print about postal services will show that you should not expect anything in the way of a delivery guarantee.
Lost or missing packages - Although with few exceptions no electronic tracking is available, since we insure Priority and Express Mail the packages are traceable manually. Tracing postal shipments takes a minimum of 6 weeks and usually longer. This involves waiting 30 days from date of shipment , filing papers at the post office, then waiting several weeks while they correspond with other post offices. This slow tracing has been the source of a high degree of fraud as well as unintentional duplicated shipments and because of that our policy is not to replace or refund such shipments until the post office has finished its investigation.
Ship Out Times - We ship USPS four times weekly.
Postal Shipment Benefits
- Lower cost on international shipments.
- Small postal shipments often pass through customs with less cost or difficulty (varies by country).
- Small postal shipments often pass through customs without hiring a customs broker (varies by country).
Postal Shipment Drawbacks
- Little or no electronic tracking.
- No guaranteed delivery times on most services.
- Slow tracing of lost or destroyed shipments.
Transit Times - The following transit times are what we have found to be typical for postal shipments - in business days from day of shipment (not the date order is placed). The day of shipment, Saturdays and Sundays are not included in these times. These times vary from those published by the postal service and reflect what our experience has shown to be typical. Note: None of the delivery times shown below are guaranteed.
|Priority Mail International||Typically 5 to 8 days. May take longer due to customs office.||Typically 6 to 10 days. May take longer due to customs office.|
|Express Mail International||Typically 4 to 7 days. May take longer due to customs office.||Typically 5 to 7 days. May take longer due to customs office.|
Infrequently, a package becomes lost or totally destroyed in transit. Although this is an inconvenience when it happens, there is nothing we can do to prevent it. All packages are packed to withstand the normal abuses of transport, however sometimes boxes get crushed by machinery or vehicles and no amount of packaging material can protect them from such a fate.
All packages are insured, the order will be refunded or replaced at your option subject to the following policy:
As soon as the Postal Service acknowledges either the loss or destruction of the package we will immediately reship or refund (your choice) the order. This may mean a time frame of several days to several months depending on the carrier based on the following:
- UPS - Only on shipments to U.S. Destinations such as freight consolidators. Usually a few days. Note: if you track a UPS package and the tracking information shows an "exception" contact our sales department immediately with this form. Exception in this case is anything not routine for a package. It may mean anything from a damaged carton to an incorrect address label, but we will be able to enquire about it sooner this way.
- US Postal Service - Tracing packages usually takes a minimum of 2 - 4 weeks and cannot be started until 30 days after date of shipment. We have had this take as long as 3 -6 months on international shipments, although it is usually less.
- Freight consolidator - Same as UPS or USPS above until it is delivered to the freight consolidator. If you choose to ship via a forwarder or consolidator, our responsibility ends when the package is delivered to them and any claims after that will need to be made with them.
- Courier Service - If you choose to have a courier service or trucking company pick up your shipment, our responsibility ends when they pick it up and sign for it. Any claims should be directed to the courier service.
We regret that this strict policy is necessary, however due to a common scam with certain shipping methods and to prevent duplicate shipping of slightly slow packages it has become necessary.
If you are in a country served by the U.S. Postal Service such as Puerto Rico, Guam, Etc... please refer to the U.S. Shipping Information Page.
Important Note: There is a high incidence of packages to some destinations being returned to us undelivered. This occurs most often on packages to Puerto Rico, Hawaii, Canada, and the UK, but can happen anywhere. This seems to be from mail carriers not delivering it and failing to notify the addressee that it is at the post office. We highly recommend keeping in touch with your local post office if you are expecting a package and live in one of these destinations.